Organizational Effectiveness - Expertise
Past Experience and Results
- Led the effort to successfully consolidate a 3000 person function dispersed across
5 divisions and 18 geographic units into a single integrated high-performing cost-effective
team. Achieved a 10% cost savings (over $40M) with no degradation of service level.
- Turned the highest cause of seller dissatisfaction (25% satisfaction rate) with
product announcement education into the highest area of satisfaction (over 90%) for
a 300 person sales unit.
- Took over a totally derailed product launch plan which had no chance of achieving
schedule, and in 6 weeks turned it into a very successful launch with rave consultant
reviews and press coverage over three continents.
- Twice took over totally demoralized teams (of 5 and 15 people) and transformed
them into satisfied high-performing teams within 6 months
- Created an on-line on-demand self-service metrics and management system for a 1000
person unit to replace a static monthly reporting process, totally engaging the management
team in “real time” to drive profitable growth.
- Developed an integrated church stewardship campaign system which lead to 6 congregations
with flat or declining giving to grow contributions 20 – 50%
- Successfully organized an employee charitable contribution campaign for over 800
employees and 30 canvassers to become the largest organization in the enterprise two
years in a row to achieve a perfect 100% return of pledge cards
- Published the first consolidated product guide for a sales unit, at under 50% of
all past estimates when everyone said it could not be done
- Assisted a non-profit to structure a volunteer task force and tied it to the organization’s
vision, mission and roles and responsibilities for maximum effectiveness with direction.
16 volunteers now engaged on five significant projects.
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